How do I change my password?
To change your login password, you can either go directly to the Windows Live password reset page, or the Windows Live sign in page and select Forgot your password?.
To change your Qwest MyAccount password, go to the MyAccount log in page and select Forgot your password?.
How do I get Windows Live from Qwest installed on a new computer?
If the QuickConnect installation CD you received from Qwest is version 3.0 or higher, run that CD on your new computer.
Otherwise, go to the Qwest Windows Live Member Center and select Qwest QuickConnect in the 'Downloads' section.
How do I get help with my High-Speed internet connection or modem?
The Qwest® Internet Help site provides assistance with all aspects of your Qwest High-Speed Internet service not involving Windows Live, such as your High-Speed Internet connection and modem.
How can I get help with Windows Live from Qwest?
Visit the Qwest Windows Live Member Center and see the sections titled 'Get Help' and 'Learn.'
How can I learn about Internet Explorer 8 and the Windows Live Toolbar from Qwest?
Check out Microsoft's Internet Explorer 8 Tour and their overview of the Windows Live Toolbar.
The Windows Live Toolbar from Qwest is a version of the Windows Live Toolbar with special buttons that make it quick and easy for you get to Qwest.Live.com, your Qwest Windows Live Member Center, or other Qwest sites.
Which search field should I use?
There are three ways you can search the Web using Live Search:
Internet Explorer 8
the Windows Live Toolbar from Qwest
Qwest.Live.comThe differences are:
- The Internet Explorer 8 search field option allows you to add other search providers using the drop-down menu next to the Search button.
- The search field in the Windows Live Toolbar from Qwest offers suggestions as you type, based on popular and previous searches. You can also choose what to search such as Web, News, Images, Shopping, Encyclopedia and more. It even has a 'This Site' option that lets you search the Web site you are currently visiting.
- The Qwest.Live.com search field is conveniently centered in the banner just above your Home page. You can click the magnifying glass and choose to search the web, images, news, maps, classifieds and more.
What is tabbed browsing?
Internet Explorer 8 uses tabs to make it easy to browse multiple Web sites. You can search the Web, compare prices, get maps and more on different tabs within one organized window. Learn more by taking the Internet Explorer 8 Tour.
What are Windows Live Favorites and how do they compare to the Internet Explorer Favorites I'm used to?
Unlike Internet Explorer, Windows Live Favorites can be accessed and updated from any computer connected to the Internet simply by signing in to your Windows Live account. You can also synchronize them with your Internet Explorer browser favorites stored on your computer, so you can access your same set of favorites both ways.
What is the Windows Live Toolbar from Qwest and what can it do for me?
The Windows Live Toolbar from Qwest is a special version of the Windows Live Toolbar that includes Qwest buttons that provide one-click access to Qwest.Live.com, your Qwest Windows Live Member Center, and other Qwest sites. Check out Microsoft's overview of the Windows Live Toolbar to learn about its other useful features.
I can't find the Windows Live Toolbar from Qwest. Where is it?
If you cannot find the Windows Live Toolbar, it may be hidden. To unhide it, right-click on or near the home or printer button, and check Windows Live toolbar. If there is a check mark and you still cannot see the toolbar, try unchecking other items in the list, such as Links and Menu Bar.
How can I get more help with Internet Explorer 8 or the Windows Live Toolbar from Qwest?
For help with Internet Explorer 8:
For help with the Windows Live Toolbar from Qwest:
- Explore Microsoft's overview of the Windows Live Toolbar - which is similar to the Windows Live Toolbar from Qwest, but without the Qwest buttons.
- Click the Windows Live Toolbar Help.
When you get to the help page, select Table of contents in the lower left of the page to switch from FAQ view to Table of Contents view.
What makes Qwest.Live.com a better home page?
Qwest.Live.com offers you a unique experience to seamlessly access news, weather, video clips, your e-mail inbox (for @q.com, @msn.com, or @hotmail.com addresses) and more-right from your home page. You can even navigate between Windows Live Messenger from Qwest, Windows Live Hotmail, and your Qwest.Live.com home page without signing in multiple times.
What is a "gadget"?
A 'gadget' is a mini-application you can have on your Qwest.Live.com home page. Gadgets can display news headlines, weather, stock quotes or other useful information that you can customize to your interests.
With your Qwest.Live.com home page, you can bring all of your favorite parts of the Web together in one place through a collection of gadgets.
How do I know which gadgets are certified?
There are many gadgets to choose from within the Qwest.Live.com experience. All gadgets located in the Add content directory, including Qwest gadgets, have been certified by Microsoft®, whereas gadgets located in the Windows Live Gallery have been developed independently and have not been certified by Microsoft. You'll know it's a Qwest gadget if you see the "Powered by Qwest" brand stamp in the lower right corner of the gadget.
Remember, not all gadgets have been certified. When adding gadgets from Windows Live Gallery, you will see the following message:
"This 3rd party gadget has not been reviewed by Microsoft. It could potentially access data in another 3rd party gadget, include code that is possibly unsafe and may change behavior at any time. Do you trust this site and want to install this gadget?"
You should exercise caution and judgment as you would when you download software from the Internet.
For which gadgets does Qwest provide technical support?
Qwest provides technical support only for gadgets that say "Powered by Qwest" (with a Qwest logo) in the lower right corner of the gadget.
Which type of gadgets can I add to my Qwest.Live.com page?
There are a few different types of gadgets, however, only Web gadgets, can be added to your Qwest.Live.com pages. Web gadgets can be found by selecting Add content in the top left of your page or by visiting the Windows Live Gallery.
Other types of gadgets include:
- Sidebar gadgets — These gadgets can be placed directly on your desktop and only work with the Microsoft® Windows Vista™ operating system—and not with Windows XP.
- SideShow gadgets — These gadgets extend Windows Vista to your mobile phone, digital picture frames and more.
What are RSS feeds and how do I add them to Qwest.Live.com?
RSS Web feeds show you frequently updated content from multiple sources on your Qwest.Live.com home page. RSS feeds are available for news stories, blogs or even the latest travel deals from your city.
To search for feeds:
- Select Add content in the top left of Qwest.Live.com
- Select Advanced options
- Type keywords in the search field or type a URL of a feed
- When you see a feed you want, select Add to Live.com
Note: The Feeds button located on the command bar-will not add a feed to your Qwest.Live.com page. Instead, it will add the feed to the Favorites menu of Internet Explorer 8.
How do I drag and drop to move my gadgets?
You can rearrange gadgets on your page, or even copy a gadget to another page using drag and drop. Moving a gadget to a new location on your page is as easy as click, drag and drop. To move a gadget, simply click the gadget name or icon (e.g. News, Weather), drag it to the new location and release the mouse. You may also move a gadget onto a new page. To do this, just drag and drop the gadget onto the tab of the new page. The gadget will now appear on both pages.
Note: Some gadgets have components inside that can be rearranged within the gadget using drag and drop. For example, you can use drag and drop to change the display order of cities in the weather gadget, or news categories in the news gadget.
My page is getting crowded. How can I better organize my gadgets?
There are a few ways you can organize gadgets and make them easier to view:
- Rearrange your gadgets. If your gadgets are not in the locations you want, use drag and drop to move gadgets around on the page.
- Increase the number of columns on a page. If your page is in a two-column layout, try a three- or four-column layout to see more gadgets on a page. Simply choose "3 or 4 columns" from the Options menu. Then drag and drop your gadgets into the new column(s).
- Add new pages. You are not limited to one page to house all your gadgets; add one or more new pages and organize your gadgets across those pages. Just click Add a page next to the Home tab, then drag and drop gadgets from your existing page to the tab of the new page. The gadgets are then copied to the new page.
- Minimize gadgets. Click on the collapse arrow to hide the details of a gadget. When collapsed, only the gadget's header is displayed and you'll have more space to view other gadgets.
How do I get a gadget I removed back on my page?
If you removed a gadget and want to add it to your page, select Add content in the top left of your page, then My content. Choose the gadget you want in the list, select Add in the bottom right and the gadget will reappear in the upper left corner of your Home page.
What is 'Screen reader mode'?
Screen reader mode makes Qwest.Live.com work better with software that reads Web pages aloud. This option may be preferable for those with visual disabilities.
What does "not available" mean in my gadget?
Sometimes the information that a gadget uses to display its content is unavailable. This is usually a temporary condition and will correct itself automatically when the information is available.
Why can't I remove some of my gadgets?
Most gadgets can be deleted from a page by clicking on the X in the upper-right corner of the gadget. However, to ensure that the valuable information provided by the News and Weather gadgets remains available to all users of Qwest.Live.com, those two Home page gadgets have no X. You can, however, drag and drop these gadgets to a different location on your home page.
How can I get more help with Qwest.Live.com?
The following resources may be helpful:
Can I prevent the Windows Live Today window from opening when I start Windows Live Messenger from Qwest?
Yes — follow these steps:
- Click on the drop-down menu icon in the top right of the Windows Live Messenger window
- Select Tools and then Options
- On the Options screen, select General
- Uncheck Show Windows Live Today after I sign in to Windows Live Messenger
How do I automatically sign in to Windows Live Messenger from Qwest?
Follow these steps:
- Click on the drop-down menu icon in the top right of the Windows Live Messenger window
- Select Tools and then Options
- On the Options screen, select General
- Check Allow automatic sign in when connected to the Internet
- Click OK
How can I get more help with Windows Live Messenger from Qwest?
To find more help:
- Click on the drop-down menu icon in the top right of the Windows Live Messenger window
- Select Help and then Help Topics
- You can switch to Table of contents view by clicking the link in the bottom-left corner of the help page.
Can I set up additional e-mail accounts?
Your Qwest High-Speed Internet subscription with Windows Live includes up to 10 secondary e-mail accounts. To set up additional accounts, go to the Member Center and select E-mail Accounts in the Manage Your Accounts section.
How much storage space do I get?
Windows Live Hotmail from Qwest now has ever-growing storage to provide you with as much storage space as you need, provided that you send
and receive a normal amount of e-mail. Your inbox capacity will automatically increase as you need more space.
Is there a limit to the size of files that I attach to my e-mail?
10MB is the maximum file size you can attach to an e-mail message.
Can I get more than 11 e-mail addresses?
Your Qwest High-Speed Internet subscription with Windows Live includes up to 11 e-mail
addresses (1 primary, 10 secondary). If you need more than 11, you can get
additional Windows Live e-mail addresses. However, these addresses cannot use
the @q.com domain and will not be associated with your Qwest� High-Speed Internet
subscription. To get one, first make sure you're signed out of Windows Live
(e.g., visit http://go.qwest.com/home and make sure it says "Sign in" at
the top right), then visit http://go.qwest.com/signup to create a new Windows Live e-mail
address.
Can I receive mail from other e-mail accounts in Windows Live Hotmail from Qwest?
You may be able to receive mail from another e-mail account in Windows Live Hotmail from Qwest, depending on the features of your other e-mail account.
If your other e-mail account offers POP3 access, you can configure Windows Live Hotmail to receive mail from that POP3 account. Many e-mail services offer POP3 access, including Gmail and the paid version of Yahoo! Mail. If your other e-mail account does not offer POP3 access, it may provide an option to automatically forward mail to another e-mail address, such as your Windows Live from Qwest e-mail address.
For instructions, go to your Windows Live Hotmail Inbox, click on the blue circle with a white question mark near the top right, select Help, then search in the online help for "receive mail from other".
Can I use my own e-mail domain name instead of @q.com, @msn.com or @hotmail.com?
Windows Live Hotmail from Qwest offers options to send and receive mail from other e-mail accounts. To access these options, go to the Mail gadget, select any e-mail to go to Windows Live Hotmail, then click on Options in the top right, and More options.
Check with your domain registrar to see whether your e-mail domain can be forwarded to your Windows Live from Qwest email account.
If I have an existing MSN or Hotmail account, can I continue to use it?
Yes, you can continue to use your existing hotmail.com or msn.com account without interruption. Qwest High-Speed Internet with Windows Live customers can have up to 11 e-mail accounts (1 primary, 10 secondary).
Can I make my new q.com e-mail address my primary account?
No, it is not yet possible to change a secondary account (i.e. yourname@q.com) to be your primary account. Qwest and Microsoft are working on a solution for this.
How can I get more help with Windows Live Hotmail from Qwest?
You can access online help directly from Windows Live Hotmail from Qwest. Click the white question mark in the upper right, next to the Options menu.
You can switch to Table of contents view by clicking the link in the bottom left of the help page.
What is OneCare?
Windows Live OneCare from Qwest is an easy-to-use, comprehensive computer health service that helps protect and maintain your computer. With OneCare™, you get automated anti-virus, anti-spyware and firewall security features, plus a complete PC care service to help keep your PC running smoothly.
Check out Microsoft's OneCare demo, but ignore references to a free trial or annual cost, since OneCare is FREE with your Qwest High-Speed Internet subscription. To install OneCare, download it from your
Member Center, not from Microsoft's OneCare site, and when asked to sign, use your primary Qwest Windows Live ID.
How do I know if OneCare is already installed on my computer?
If the OneCare icon is on your Windows taskbar, then it's installed on your computer. The icon may be green, yellow, or red to identify the health status of your PC.
Can I have OneCare and another security program such as Norton or McAfee installed at the same time?
No. Before you set up Windows Live OneCare from Qwest, please make sure you completely uninstall any existing anti-virus or firewall program that may be on your computer. This is important no matter what protection software you use, because installing one anti-virus or firewall program over another on the same computer could potentially lock up the computer. (To avoid putting your computer at risk, do not remove pre-existing anti-virus or firewall software until you are ready to install Windows Live OneCare from Qwest.)
Do I have to pay to use OneCare?
No. Windows Live OneCare from Qwest is included at no extra charge with your Qwest High-Speed Internet with Windows Live service for the life of your subscription—a value of $49.95 per year!
How can I get more help with OneCare?
Go to onecare.live.com and click on the Help link in the top right of the page. (You can switch to Table of contents view by clicking the link in the bottom left of the help page.)
How can I protect my children from inappropriate online content?
Parents can protect their families online using age-based guidance from experts such as the American Academy of Pediatrics. With Family Safety from Windows Live OneCare, parents can filter Web content by age, get activity reports on how their children are browsing the Web or communicating online, and create "allow" lists to help prevent their children from communicating with unknown contacts. Check out Microsoft's overview of Family Safety.
How do I set up Family Safety?
To set up Family Safety:
- Go to fss.live.com
- Select Get started
- Follow the prompts to download, install and configure the Family Safety software on each computer where you want to enforce your safety settings
How do I monitor my children's online activity?
After setting up Family Safety, sign in to fss.live.com and click on Activity reports.
Can Family Safety protect my children from inappropriate content contained in gadgets on Qwest.Live.com?
Family Safety can only block or allow whole Web sites or pages. If you allow your children to access Qwest.Live.com, they will have access to the same gadget content that you have access to.
Do I have to pay to use Family Safety?
No. Family Safety from Windows Live OneCare is a free service.
How can I get more help with Family Safety?
For help with Family Safety, go to fss.live.com and click on Help at the top right of the page.
(You can switch to Table of contents view by clicking the link in the bottom left of the help page.)